Shipping & Handling

International Orders:

We ship worldwide to most countries. If you would like to place an order please email us with your order at maryjomatsumoto@gmail.com. We will work with you to find the best shipping rate and will invoice you directly via Paypal.

Orders ship from California within 5-10 business days from the date of payment. All packages will be sent via the USPS first class mail with tracking.

INCORRECT ADDRESSES: Please verify that your shipping address is correct. We cannot refund for packages lost in the mail due to an incorrect address provided by the customer. If a undeliverable package is returned to us completely undamaged, we can re-ship to the correct address, but will need to charge for shipping again. If you notice a mistake in your shipping address, please email us right away: maryjomatsumoto@gmail.com.

DELAYED/ LOST PACKAGES: The post office provides the same tracking information to both the sender and receiver, so if your package is lost or delayed in shipping, please contact the post office directly at usps.com or call 1-800-ASK-USPS® (1-800-275-8777)

You will receive information on your package on average 1-2 business days sooner than if you contact us first for information on a lost or delayed package. In the event that the post office is unable to provide assistance or locate your package, then please contact us.TRANSIT TIME:

Please allow a minimum of three weeks for packages to arrive. When shipping overseas, customs can delay packages by up to 6 weeks.

CUSTOMS/ DUTIES + ADDITIONAL FEES:

Please be aware that we are not responsible for paying any customs fees. We urge all international customers to check with their local customs office/ post office to inquire about duties or any additional shipping fees prior to placing an order. If delivery is refused by the customer because they don't want to pay the fees charged by their customs office/postal carrier, then we cannot guarantee any refunds. In the event that the print is returned to us completely undamaged we will issue a refund for the price of the print only, no shipping charges will be refunded.

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REFUNDS/ EXCHANGES:

We do not accept returns as your print has been custom printed just for you. In the event your print is damaged in the mail please contact us within 24 hours of receiving your package so we can replace your print.